Shipping and Returns


  • Free shipping on U.S. orders over $35
  • Free shipping on Canada order over $100
  • Orders are shipped on business days only: Monday-Friday, excluding federal holidays in the United States.
  • Orders placed on Saturdays and Sundays will begin processing the following business day.
  • Orders submitted before 10 AM CST will ship the same business day.
  • All packages are shipped via UPS SUREPOST
  • Standard: Will arrive in five to seven business days
  • Overnight: Will arrive the following business day
  • Packages are not shipped to P.O. boxes or military addresses
  • For any inquiries please contact Customer Service via email at



We happily accept most unused and unworn merchandise with tags attached within 14 days of the received date for a full refund or credit. We do not provide return shipping labels and return shipping is non-refundable.

In no event will Panacea be obligated to accept the exchange of merchandise that has been damaged through the customer’s actions or omissions. Damage occurring during return shipment will be the responsibility of the customer. All sale items are FINAL SALE and not eligible for a return. Please allow up to 15 business days for your exchange or return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us.


Panacea Jewelry
2230 Valdina St.
Dallas, TX 75207